Terms & Conditions

Live Streaming/ On Demand/ Studio Classes

The restörr Health Clinical Pilates program will be delivered by a Chartered Physiotherapist. The sessions are taught at different levels from beginners to advanced so please ensure you sign up to a class that is suitable to your own needs.

Attending class

Please read the important information below which allows us to create the best studio experience for you.

  • We have a firm no lateness policy
  • Please arrive in good time for your class or enter the waiting room in good time if you are partaking in one of our ‘live streaming’ sessions.
  • Please ensure you mute your video when taking part in an online session.
  • Turn off your mobile phones or set to silent when entering the studio
  • Please keep all food and drink out of the studio (expect a bottle of water)
  • Wear comfortable workout clothing (including socks)
  • Please stay for the entire class, or if you must leave early, do inform your instructor so that you can be positioned nearest the exit.
  • All equipment is provided but you are welcome to bring your own.
Purchase policy

All members are required to register first on our online booking system in order to purchase classes or memberships. Classes must be pre booked prior to attending. Failure to pre-book your preferred class will not guarantee a place in the class.

When you click ‘place order’ you confirm you have read and accepted our terms and conditions.
Advanced payment is required to sign up for a class/membership. Payments can be made online through our booking system which is managed by a separate payment processor, STRIPE, at the studio or by phone. We accept cash, cheque, Visa and most credit cards.

Returns and refunds

All payments and programs are non-refundable with the exception of medical emergencies. All of our class packages have an expiry date from the date of purchase. It is your responsibility to ensure you use your credits within the time frame. Failure to do so, will result in the loss of your remaining class credit. Refunds will be made in exceptional circumstances on request, but please note you will receive a partial refund less the transaction fee. (e.g a £7 fee will be refunded at £6.70).

Cancellation Policy
  • Cancellations within 6 hours of a class start time will not be refunded (your credit will be deducted)
  • Cancellations prior to 6 hours will not be charged (your account will be granted credit to use in a different class).
  • Class credits are not transferable between clients unless under agreement with restorr Health.
  • Please cancel and manage your account online via the Instabook booking system or email [email protected]

We reserve the right to change the class schedule or cancel any class that has very low numbers and with little notice. We will advise any cancellation via email. It is the clients responsibility to check emails regularly to keep up to date with changes to the class schedule. Please note, in the instance of a class cancellation, the client shall not lose the class credit if bought as a single credit or a ‘studio’ package.

Waitlist policy

We operate a waitlist for all of our classes- so when a class is full you can book yourself on to the waiting list at no cost. If you place yourself on our waiting list, you will be alerted via email if a place becomes available on a first come first serve basis.

If you are unable to attend your scheduled class, please ensure you cancel and use your credit elsewhere (more than 6 hours notice), so that clients on the waitlist can join and take your place.


All credits purchased via instabook are time limiting from the date of purchase. It is your responsibility to ensure you check the expiry on the pass/credit you purchase. Refunds will not be given on unused credits.

Agreement, consent and waiver of liability

The restörr Health Clinical Pilates program will be delivered by a Chartered Physiotherapist or other affiliates of restörr Health.

Restörr health requires all new clientele to agree and sign a liability wavier prior to participation in classes. This is standard practice and non-negotiable. Any participant that registers an account with our online booking system and partakes in our ‘live streaming’ or ‘on-demand’ agree to the same terms as face-to-face classes. A copy of the agreement is written below.

Disclaimer: You should always consult with your doctor before beginning any type of exercise or physical liability.

Waiver and informed consent

Sessions are taught at different levels from beginners to advanced. It is important that you have an awareness of the Pilates principles and work at a level that you feel comfortable and in control of your movement. It is also important for you to realise that you may stop the exercise at any point you feel unwell, have discomfort, or feel fatigue.

The Clinical Pilates program will begin with low level exercises and will be advanced in stages depending on your fitness level. Please ensure you join a Pilates class most suited to your needs. Your Pilates teacher will not hesitate to bring you out of a level if you show signs of fatigue or strain.

There does exist the possibility of certain dangers to exercise. Whilst every care will be taken to ensure safe delivery of exercise, it is impossible to predict the body’s exact response. Every effort will be made to minimise these risks by evaluating preliminary information you give relating to your health & fitness by completing our screening questionnaire. It is your responsibility to disclose to your Pilates teacher all relevant medical history to ensure best quality advice and specifically tailored exercises. Failure to disclose this information may adversely affect your health and ability to partake in the class. Your Pilates teacher accepts no responsibility for any loss or damages arising as a result.

I herby state that I have read and understood the information provided and fully understand that it is a release of liability. I have answered all of the questions relating to my health honestly. Whilst every effort is made to ensure full safety during the Pilates session, I am aware that there are small risks and I am partaking in the session voluntarily.
To the best of my knowledge I am in good physical health and have no disease, physical limitation or health concern that would limit my ability to partake in activities related either directly and/ or indirectly to restörr Health’s Clinical Pilates program.

Your information is protected by the new General Data Protection laws (GDPR) affective since May 25th 2018.